Please find following answers to some of the questions we are frequently asked. If you do not find the answer you are looking for, please do not hesitate to contact us using the details at the bottom of this page.
Q) I have forgotten my login details - how do I find my password?
A) Simply use the ‘Forgot Login Details’ button located in the footer panel at the bottom of every page (listed under 'Help'). Or click here.
Q) Where is my order?
A) All in stock items are usually dispatched within 72 hours. All orders under £50 will be dispatch via Royal Mail 1st Class (no tracking available) and all orders over £50 but under £100 will be delivered by recorded post. All orders over £100 will be dispatched by registered post.
Q) Which credit cards do you accept?
A) Visa, Mastercard, Maestro.
Q) Can I pay by cheque or bank transfer?
A) No, we do not accept cheque or bank transfer for online goods but feel free to give us a call and we can take your order over the telephone via 01737 818182 (Items on pre-order will not be available to purchase over the phone).
Q) How much is delivery?
A) Please see our delivery information page.
Q) How quickly will my items be dispatched?
A) In stock items are usually dispatched within 72 hours.
Q) The product I wish to purchase is currently listed as out of stock – can I still order it?
A) For any out of stock items, you will have to contact email@example.com to check the availability of the item.
Q) Why has my order arrived in tubes?
A) If you have placed an order for more than 15+ coins we will send your items in tubes instead of the advertised packaging. Please note no further packaging will be provided unless bought separately.
Q) This is a gift – can I order for it to be gift wrapped?
A) We do not gift wrap individual coins, however, all precious metal coins come in a presentation box with a certificate. If you are ordering an uncirculated cupro-nickel or base metal coin you can add a presentation box to your order, otherwise, these will be delivered in a presentation pouch.
Q) Does my coin come in a box?
A) All precious metal coins are packaged in a box unless stated otherwise (see the Coin Highlights on each individual product page for full details). All Uncirculated Cupro Nickel and Base Metal coins will be delivered in a protective presentation pouch – a box can be purchased if required.
Q) Can I purchase a box for my coin?
A) Yes – a beautiful presentation box can be purchased (search for ‘Coin Box’ to add to your basket). Please note that all precious metal coins come in a box unless stated otherwise (see Coin Highlights on each individual product page for full details).
Q) What is the refund policy?
A) If you wish to return a product you must contact us to organise this within 14 days of receipt of the item.
Your refund will be processed within 30 days of the date you have cancelled your order and returned the product to us.
We will usually refund any money received by the same method originally used to pay for your purchase but we reserve the right to refund by any other reasonable means.
Should you have any queries regarding the return of your purchased item please email firstname.lastname@example.org
For further details please see our Terms and Conditions
Other Questions Answered
Q) I have a coin I think may be valuable. Can Pobjoy Mint confirm if this is the case?
A) Pobjoy Mint does not value coins and suggests that you contact a reputable coin dealer, who may be able to assist you.
Q) Should I clean dark or dirty coins?
A) No, contact us on the number below for advice.
Q) I have a coin I wish to sell. Would Pobjoy Mint be interested in purchasing it?
A) As a Mint we do not deal in the secondary market of coins and only offer new issues that we have produced. We regret that we are unable to help you with your enquiry and suggest that you contact a reputable coin dealer, who may advertise in Coin News or the Yellow Pages.
Q) How can you tell the difference between an Uncirculated Cupro Nickel and Proof Sterling Silver coin?
A) You are able to tell the difference between an Uncirculated Cupro Nickel Coin and a Silver coin by carrying out the following test. If you lay a sheet of tissue over a Silver and a Cupro Nickel coin, the Silver coin will shine through as white whilst the Uncirculated Cupro Nickel coin appears duller in comparison.
Q) What is Cupro Nickel Diamond Finish?
A) Diamond Finish refers to the fact that the blanks have been polished before striking which means that they are not proof quality. Cupro Nickel Diamond Finish coins are struck once in a polished blank.
Please contact us if you have any specific questions on +44 (0)1737 818181 or email email@example.com