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FAQs US

Please find following answers to some of the questions we are frequently asked. If you do not find the answer you are looking for, please do not hesitate to contact us using the details at the bottom of this page.

Q) I have forgotten my login details - how do I find my password?
A) Simply use the ‘Forgot Login Details’ button located in the footer panel at the bottom of every page (listed under 'Help'). Or click here.

Q) Where is my order?
A) All orders under $100 are generally shipped via First Class mail through the USPS. Orders over $100 and under $1,000 are shipped via USPS Insured Mail.  Orders over $1,000 are generally shipped via FedEx.  Tracking numbers are also available upon request.

  • No Bank Transfers Accepted
  • Encyclopedia orders - should have our e-mail address usasales@Pobjoy.com
  • Phone Number should always be Toll Free 1-877-4Pobjoy (1-877-476-2569)

All in stock items are usually dispatched within 48 hours.  .

Q) Which credit cards do you accept?
A) Visa, Mastercard, Discover and American Express

Q) Can I pay by check?
A) Yes, checks will be cashed upon receipt and your order will be scheduled to be dispatched 10 business days following deposit.  Please make your check payable to Pobjoy Mint Ltd
     

Q) How much is delivery?

A) All delivery information can be found on our delivery page.

Q) How quickly will my items be dispatched?
A) In stock items are usually dispatched within 48 hours.

Q) The product I wish to purchase is currently listed as out of stock – can I still order it?
A) For any out of stock items, we will aim to deliver these within 28 days of acceptance of your order. If we are unable to deliver within this time period, we will offer a substitute coin or a revised delivery date. You may accept the substitute goods or revised delivery date, or you can cancel and receive a full refund.

Q) Can I order coins listed in the Encyclopaedia?
A) Some coins listed in the Encyclopaedia may still be available for purchase – please email usasales@pobjoy.com with full details of the coin you are interested in including the metal you wish to obtain the coin in.

Q) This is a gift – can I order for it to be gift wrapped?
A) We do not gift wrap individual coins, however all precious metal coins come in a presentation box with a certificate. If you are ordering an uncirculated cupro nickel or base metal coin you can add a presentation box to your order, otherwise these will be delivered in a presentation pouch.

Q) Does my coin come in a box?
A) All precious metal coins are packaged in a box unless stated otherwise (see the Coin Highlights on each individual product page for full details). All Uncirculated Cupro Nickel and Base Metal coins will be delivered in a protective presentation pouch – a box can be purchased for $5.00 if requested. 

Q) Can I purchase a box for my coin?
A) Yes – a beautiful presentation box can be purchased (search for ‘Coin Box’ to add to your basket). Please note that all precious metal coins come in a box unless stated otherwise (see Coin Highlights on each individual product page for full details).

Q) What is the refund policy?
A) If you wish to return a product you must contact us to organize this within 14 days of receipt of the item.
     Your refund will be processed within 30 days of the date you have cancelled your order and returned the product to us.
     We will usually refund any money received by the same method originally used to pay for your purchase but we reserve the right to refund by any other reasonable means.
     Should you have any queries regarding the return of your purchased item please call Toll Free 1-877-4Pobjoy (1-877-476-2569). 

For further details please see our Terms and Conditions

Other Questions Answered

Q) I have a coin I think may be valuable. Can Pobjoy Mint confirm if this is the case?
A) Pobjoy Mint does not value coins and suggests that you contact a reputable coin dealer, who may be able to assist you.

Q) Should I clean dark or dirty coins?
A) No, contact us on the number below for advice.

Q) I have a coin I wish to sell. Would Pobjoy Mint be interested in purchasing it?
A) As a Mint we do not deal in the secondary market of coins and only offer new issues that we have produced. We regret that we are unable to help you with your enquiry and suggest that you contact a reputable coin dealer, who may advertise in Coin News or the Yellow Pages.

Q) How can you tell the difference between an Uncirculated Cupro Nickel and Proof Sterling Silver coin?
A) You are able to tell the difference between an Uncirculated Cupro Nickel coin and a Silver coin by carrying out the following test. If you lay a sheet of tissue over a Silver and a Cupro Nickel coin, the Silver coin will shine through as white whilst the Uncirculated Cupro Nickel coin appears duller in comparison.

Please contact us if you have any specific questions Toll Free at 1-877-4Pobjoy (1-877-476-2569).