Bespoke Medals

FAQs

Please find following answers to some of the questions we are frequently asked. If you do not find the answer you are looking for, please do not hesitate to contact us using the details at the bottom of this page.

About The Mint

Q) How do I contact the Pobjoy Mint?

A) By Phone: +44 (0) 1737 818182 (Monday to Friday 9:00am - 5:00pm GMT), By Email: sales@pobjoy.com or fill in the contact form here

Q) What is the Pobjoy Mint Address?

A) Pobjoy Mint Ltd Millennia House, Bonsor Drive, Kingswood, Surrey KT20 6AY England

Q) Do you sell Legal Tender coins?

A) Yes, we sell legal tender coins for several British Overseas Territories including, but limited to, British Virgin Islands, South Georgia and the South Sandwich Islands, Falkland Islands, Sierra Leone and others.

Q) Can I visit the Pobjoy Mint?

A) No, unfortunately, we are not open to visitors and we do not offer tours of the mint.

Q) I have a coin I think may be valuable. Can Pobjoy Mint confirm if this is the case?
A) Pobjoy Mint does not value coins and suggests that you contact a reputable coin dealer, who may be able to assist you.

Q) I have a coin I wish to sell. Would Pobjoy Mint be interested in purchasing it?
A) As a Mint, we do not deal in the secondary market of coins and only offer new issues that we have produced. We regret that we are unable to help you with your enquiry and suggest that you contact a reputable coin dealer, who may advertise in Coin News or the Yellow Pages.

 

Online Shopping

Q) I have forgotten my login details - how do I find my password?
A) Simply use the ‘Forgot Login Details’ button located in the footer panel at the bottom of every page (listed under 'Help'). Or click here.

Q) Where is my order?
A) All in-stock items are usually dispatched within 72 hours. All orders under £59 will be dispatch via Royal Mail 48® Service (no tracking available) and all orders over £60 will be delivered by Royal Mail Tracked 48® Service. Please allow several weeks for Pre-order items.

Q) Which payment options do you accept online?
A) Visa, Mastercard, Maestro and Paypal.

Q) Can I pay by cheque or bank transfer?
A) No, we do not accept cheque or bank transfer for online goods but feel free to give us a call and we can take your order over the telephone via 01737 818182 (Items on pre-order will not be available to purchase over the phone).

Q) How much is delivery?
A) Please see our delivery information page.

Q) How quickly will my items be dispatched?
A) In stock items are usually dispatched within 72 hours.

Q) What happens with Pre-order items?

A) Pre-order items dispatch will commence on the date advertised and accruing in chronological order. Pre-order items are not eligible for Fast Track Delivery. If you paid for this service please contact us for a refund. When buying pre-order items please note that if any other items are included in the same order all items will be dispatched when the item on pre-order is available.

Q) The product I wish to purchase is currently listed as out of stock – can I still order it?
A) For any out of stock items, you will have to contact sales@pobjoy.com to check the availability of the item.

Q) Why has my order arrived in tubes?
A) If you have placed an order for more than 15+ coins we will send your items in tubes instead of the advertised packaging. Please note no further packaging will be provided unless bought separately.

Q) This is a gift – can I order for it to be gift wrapped?
A) We do not gift wrap individual coins, however, all precious metal coins come in a presentation box with a certificate. If you are ordering an uncirculated cupro-nickel or base metal coin you can add a presentation box to your order, otherwise, these will be delivered in a presentation pouch.

Q) Does my coin come in a box?
A) All precious metal coins are packaged in a box unless stated otherwise (see the Coin Highlights on each individual product page for full details). All Uncirculated Cupro Nickel and Base Metal coins will be delivered in a protective presentation pouch unless purchased with an album/pack – a box can also be purchased if required at an extra cost.

Q) Can I purchase a box for my coin?
A) Yes – a beautiful presentation box can be purchased (search for ‘Coin Box’ to add to your basket). Please note that all precious metal coins come in a box unless stated otherwise (see Coin Highlights on each individual product page for full details).

Q) What is the refund policy?
A) If you wish to return a product you must contact us to organise this within 15 days of receipt of the item.
     Your refund will be processed within 15 days of the date you have cancelled your order and returned the product to us.
     We will usually refund any money received by the same method originally used to pay for your purchase but we reserve the right to refund by any other reasonable means.
     Should you have any queries regarding the return of your purchased item please email sales@pobjoy.com

For further details please see our Returns and Refunds Policy.

 

About The Coins

Q) What is Proof Finish?

A) Proof finish refers to the fact that the coin has been struck four times to produce a brilliant mirror finish quality with frosted relief. This is the highest quality product available.

Q) What is Diamond Finish?

A) Diamond Finish refers to the fact that the blanks have been polished before striking which means that they are not proof quality. Cupro Nickel Diamond Finish coins are struck once in a polished blank.

Q) What is Bullion Finish?

A) Bullion finish refers to coins that have a matt finish and have been struck once. They usually don't have an issue limit and have a "U" mark on them.

Q) What is Uncirculated Finish?

A) A term used to denote coins that have a lower quality standard than proof as they have only been struck once. These coins have not been put into general circulation, however, they can have small imperfections.

Q) Should I clean dark or dirty coins?
A) No, we highly recommend that you contact us or a specialist so your coins can be cleaned. We recommend that you do not do this yourself.

Q) How can you tell the difference between an Uncirculated Cupro Nickel and Proof Sterling Silver coin?
A) You are able to tell the difference between an Uncirculated Cupro Nickel Coin and a Silver coin by carrying out the following test. If you lay a sheet of tissue over a Silver and a Cupro Nickel coin, the Silver coin will shine through as white whilst the Uncirculated Cupro Nickel coin appears duller in comparison.

Please contact us if you have any specific questions on +44 (0)1737 818181 or email sales@pobjoy.com