The pobjoy help hub

Can I contact the Pobjoy Mint by phone?

By Phone: Toll-Free at 1-877-4Pobjoy (1-877-476-2569) (Monday to Friday 9:00am - 4:00pm CST), By Email: [email protected] or fill in the contact form.

Do you sell Legal Tender Coins

Yes, we sell legal tender coins for several British Overseas Territories including, but limited to, British Virgin Islands, South Georgia and the South Sandwich Islands, Falkland Islands, Sierra Leone and others.

I have a coin I wish to sell. Would Pobjoy Mint be interested in purchasing it?

As a Mint, we do not deal in the secondary market of coins and only offer new issues that we have produced. We regret that we are unable to help you with your enquiry and suggest that you contact a reputable coin dealer, who may advertise in Coin News or the Yellow Pages.

Can I visit the Pobjoy Mint

No, unfortunately, we are not open to visitors and we do not offer tours of the mint.

Where is my order?

All orders under $100 are generally shipped via First Class mail through the USPS. Orders over $100 and under $1,000 are shipped via USPS Insured Mail. Orders over $1,000 are generally shipped via FedEx.  Tracking numbers are also available upon request.

No Bank Transfers Accepted

Encyclopedia orders - should have our e-mail address [email protected]

Phone Number should always be Toll-Free 1-877-4Pobjoy (1-877-476-2569)

All in-stock items are usually dispatched within 72 hours.

Can I pay by check?

Yes, checks will be cashed upon receipt and your order will be scheduled to be dispatched 10 business days following deposit.  Please make your check payable to Pobjoy Mint Ltd

How quickly will my items be dispatched?

In stock items are usually dispatched within 72 hours.

The product I wish to purchase is currently listed as out of stock – can I still order it?

For any out of stock items, we will aim to deliver these within 28 days of acceptance of your order. If we are unable to deliver within this time period, we will offer a substitute coin or a revised delivery date. You may accept the substitute goods or revised delivery date, or you can cancel and receive a full refund.

Can I purchase a box for my coin?

All precious metal coins are packaged in a box unless stated otherwise (see the Coin Highlights on each individual product page for full details). All Uncirculated Cupro Nickel and Base Metal coins will be delivered in a protective presentation pouch – a box can be purchased if required.

What is your refund policy?

If you wish to return a product you must contact us to organise this within 14 days of receipt of the item.

Your refund will be processed within 30 days of the date you have cancelled your order and returned the product to us.

We will usually refund any money received by the same method originally used to pay for your purchase but we reserve the right to refund by any other reasonable means.

Should you have any queries regarding the return of your purchased item please email [email protected]

For further details please see our  Returns and Refunds Policy.