Bespoke Medals

Returns & Refunds

Returns & Refunds Policy (UK & Rest of the World Customers)

The Official Pobjoy Guarantee

The Pobjoy Mint hereby certifies that it will buy back from the original buyer any coins or set of coins within 30 days of receipt for the full original price.

In addition to our 30-day guarantee you can return faulty items for free, however, we do not offer free post envelopes so you will have to pay for the postage fee initially and it will be refunded immediately upon receipt. Postage fees will only be refunded if there is a fault with your product and we will only process the refund for the delivery cost up to First Class Recorded Service (or the least expensive type of standard delivery offered by International Post). You will need to notify us prior to posting the items via email or telephone so we can confirm the transaction.

Non-faulty items should be returned in a saleable condition and with their original packaging.  We will not accept non-faulty items if we determine they cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us.

Please make sure that you return all component parts and any promotional item or free gift received as well as the original invoice.

If your purchase becomes faulty within 30 days of purchase, then you have a legal right to reject the goods and receive a full refund. If an item is faulty and you purchased it more than 30 days ago, it is our aim to put the problem right as quickly as possible. Depending on the circumstances, we may either a) offer to fix it (repair), b) replace the item, or c) offer a refund or price reduction*.

Non-faulty product past the 30 days of receipt we will not be able accepted and therefore no refund is possible.

Concerned about the quality of your product? Please check here our "About The Coin" section before you contact us.

The easiest way to return an item is to simply return it from any post office worldwide using the below address. Please make sure you include your invoice and the reason for returning the items. Failure to provide the original invoice may affect the outcome of the reimbursement.

**Remember to use First Class, Second Class or First Class Recorded Service Postage**

Return Address:

Returns Department

Pobjoy Mint Ltd

Millennia House, Bonsor Drive, Kingswood

Surrey KT20 6AY United Kingdom

Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. Should you wish to return your goods please notify us by email on sales@pobjoy.com or by telephone on +44 (0) 1737 818182 prior to posting.

*For faulty products purchased over 30 days ago, we only offer a refund when we are unable to offer a repair or equivalent replacement and this is completely at the company’s discretion.

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Returns & Refunds Policy (U.S. and the Rest of the Americas Customers)

The Official Pobjoy Guarantee

The Pobjoy Mint hereby certifies that it will buy back from the original buyer any coins or set of coins within 30 days of receipt for the full original price.

In addition to our 30-day guarantee you can return faulty items for free, however, we do not offer free post envelopes so you will have to pay for the postage fee initially and it will be refunded immediately upon receipt. Postage fees will only be refunded if there is a fault with your product and we will only process the refund for the delivery cost up to First Class or Priority Mail (unless instructed otherwise). You will need to notify us prior to posting the items via email or telephone so we can confirm the transaction and method of shipment.

Non-faulty items should be returned in a saleable condition AND with their original packaging (such as presentation box and Certificate of Authenticity).  We will not accept non-faulty items if we determine they cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us.

Please make sure that you return all component parts and any promotional item or free gift received as well as the original or copy of the invoice.

If your purchase becomes faulty within 30 days of purchase, then you have a legal right to reject the goods and receive a full refund. If an item is faulty and you purchased it more than 30 days ago, it is our aim to put the problem right as quickly as possible. Depending on the circumstances, we may either a) offer to fix it (repair), b) replace the item, or c) offer a refund or price reduction*.

Non-faulty product past the 30 days of receipt will not be accepted and therefore no refund is possible.

Concerned about the quality of your product? Please check here our "About The Coin" section before you contact us.

The easiest way to return an item is to simply return it from any U.S. post office using the below address. Please make sure you include your invoice and the reason for returning the items. Failure to provide the invoice may affect the outcome of the reimbursement.

**Remember to use First Class, or Priority Postage**

Return Address:

Returns Department

Pobjoy Mint Ltd

PO Box 109

Rosemount, MN 55068

United States of America

Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. Should you wish to return your goods please notify us by email on usasales@pobjoy.com or by telephone on 1-877-476-2569 prior to posting.

*For faulty products purchased over 30 days ago, we only offer a refund when we are unable to offer a repair or equivalent replacement and this is completely at the company’s discretion.